Title:  CUSTOMER SERVICE OFFICER

[Customer Service Officer – 1 year contract]

[Athens, Greece]

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Cardlink, member of Worldline SA, is the largest Network Service Provider in Greece and provides fast and secure services to merchants and consumers in their day-to-day payment transactions, both in physical and electronic commerce. 

Day-to-Day Responsibilities

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• Customer requests fulfillment (channel agnostic).
• First point of communication for Banks for day to day support.
• First Call Resolution.
• 2nd level assignment resolution.
• Provide Banks’ reporting.
• Ensure the timely and successful delivery of solutions according to Customer request and process.
• Support to Corporate Phone line when needed.
• Arbitration management.
• Bank activation process.
• Customer’s Βilling issues.
• Internal requests’ fulfillment.
• Provide regular reports related to operational needs.
• Controlling and updating the user manuals for the area of responsibility.
• Keeps management informed on issues and problems.
• Exception items’ management.
• Champions improvement initiatives.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• University Degree.
• Experience in relevant positions for at least 2 years.
• Strong empathy and Customer-centricity skills.
• Self-Organization skills.
• Self-motivated and strong sense of accountability.
• Excellent Customer service skills (listening, resolving conflict, analyze information, quality focus, problem solving etc.).
• Strong team working ability.
• Flexibility and able to adapt quickly to changing priorities.
• Excellent knowledge of MS office.
• Attention to detail.
• Fluency in English.
• Relevant experience to Fintech industry will be considered an asset, as well as previous experience in bank/card business.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com